The Support Infrastructure for Remote workers
In many ways, corporate teleworkers are trailblazers and could be defined as having that “pioneer spirit”. They are independent, adventurous and, to a large degree, self sufficient. Pilot programs, which are typically volunteer only, tends to attract this personality type. Though employees like these can manage a lot, they still need on-going corporate support to help the program succeed.
While the support team will differ from company to company, the specialized knowledge of these departments can facilitate the design of a successful support infrastructure:
Information Technology (IT)
Learning and Development / Training
Facility Management/ Real Estate
Most obvious is the technical support. Remote workers may have a variety of different issues than the ones employees encounter in the office. But you must look at the big picture. Creating a telework program also creates a sub-culture of workers whose needs, issues and protocols require a unique and dedicated resource structure. Things you may want to consider to assist your “pioneers” are: